Evaluating the User Experience of E-Learning in the Distance Education Program at Taibah University

Abstract

This study aims to assess the strengths and weaknesses of the Blackboard E-learning management system used in distance education programs at Taibah University in Madinah, Saudi Arabia. The study takes a descriptive approach, employing several survey tools to acquire data on various aspects of the e-learning experience from the point of view of student users, with the objective of informing university policy and decision making. Particular aspects of the e-learning experience considered include the role of e-learning in providing opportunities for learner interaction, the effectiveness of the various mechanisms for improving the e-learning experience, and overall attitudes toward e-learning. The results of the study show that there are statistically significant differences in the experiences and attitudes about e-learning among various demographic groups: namely, between students in different academic years, students in different academic departments, and between students that have received prior training in computers and those that have not. In light of the results, a number of recommendations are made. It is recommended that there be increased cooperation between the various sectors of higher education and pre-university education, to ensure the spread of the culture of distance education among learners before they join the university. Intercommunication about the e-learning experience between different universities is also recommended, as is the hiring by institutions of higher learning of distance education experts.