The Relationship between Leadership and Communication Skills of Nurse Managers and the Organizational Citizenship Behaviors of Medical-Surgical Nurses and Nursing Assistants

Abstract

This quantitative research study, with a correlation design, used an online survey to determine if a positive correlation existed between the leadership and communication skills of nurse managers and the organizational citizenship behaviors of the nurses and nursing assistants who work on the medical-surgical nursing units of a community hospital in Northern New Jersey. The predictor variables were the employee’s perceptions of their nurse manager leadership and communication skills and the self-reported organizational citizenship behaviors of the registered nurses and nursing assistants. Results demonstrated a moderately positive, statistically significant correlation, r .35 and p value .000, between the leadership and communication skills of the nurse manager and the self-reported organizational citizenship behaviors of the registered nurses and nursing assistants. A leadership implication from this study is that nurse managers who have effective leadership and communication skills have a positive impact on the organizational citizenship behaviors of the nursing team.