Integration Framework for Information Systems Coexistence within Organization

Abstract

The demand for better services by customers force, organisation to keep evolving. This requires organisation to acquireseveral information systems (IS) hence the integration of these IS become a challenge. To achieve a successful ISintegration, it is important to understand critical factors that impact integration. Therefore, the study investigated theimpact of having several information systems in silos, as well as understanding the factors that influence the ISintegration and developed a reference framework to aid organisation in the integration of IS. The interpretativeapproach was employed in the empirical data.