Organizational Communication, Job Stress and Citizenship Behaviour of IT Employees in Nigerian Universities

Abstract

The study examined the relationship among organizational communication, job stress, and citizenship behaviour of IT employees in Nigerian universities and investigated if differences existed in the rating of these variables between federal and state university employees. Data were collected from IT employees in University of Agriculture Makurdi and Benue State University Makurdi (n = 49). Using Pearson correlation coefficient, t-test and regression model as tools of data analysis, the study found that there was no difference in organizational communication and stress levels between IT employees in federal and state universities. However, differences existed in citizenship behaviour between the two samples, with IT employees in the state university showing higher levels of citizenship behaviour. The study also found a significant positive relationship between organizational communication and citizenship behaviour while stress levels were not found to be related to either organizational communication or citizenship behaviour. The implications of the findings were discussed with recommendations made.