Assess the Application Level of Hotels Located in Aqaba City to the ENAT Standards from the Staff’s Point of View

Abstract

The aim of this research is to explore the degree to which Aqaba city hotels apply ENAT (European Network for Accessible Tourism) standards towards disabled tourists. These include physical accessibility/outside areas, physical accessibility/internal access routes, toilet and bathroom, staff and additional services, and equipment for accessible venues. A total of 142 questionnaire containing 32 items was used to collect information from employees work in three, four, and five star hotels. Results of the current study revealed that the researched hotels apply ENAT standards to a great extent except for equipment for accessible venues. This study shall provide important feedback to hoteliers’ decision-makers who are significant factors that can enhance the disability's services and put the hotel industry in Aqaba city at a competitive edge.