Using Self-Determination Theory (SDT) to Investigate the Relationship between Organizational Commitment, Happiness and Work Engagement in Service Industry

Abstract

The economic competition is increasing day by day on both local and international level; therefore, it becomes the duty of organization to balance these processes along with job security. The study aimed to use the social determination theory (SDT) to evaluate the relationship between work engagement, happiness and organizational commitment. A quantitative research design was used to conduct the study, selecting 317 individuals working in three telecommunications companies (Orange, Zain, and Umniah). Regression analysis and Chi square analysis were carried out on the data collected through the questionnaire survey. The results showed a significant relationship between organizational commitment, work engagement and happiness. The Social Determination Theory (SDT) was also found to be relevant in evaluating the factors that are responsible for affecting the behavior of employees towards the organization. The study provides significant knowledge to practitioners in evaluating factors that increase job dissatisfaction or job insecurity among employees that leads to a reduction in the level of work commitment and engagement.