Traditional vs Internet vs Mobile: Which is More Effective Way to Reach Potential Customers

Abstract

Smartphones have provided their users many niches, particularly for mobile commerce, known as mcommerce. As smartphone penetration around the globe, it has rapidly altered the phone users and the market places, as US mobile devices have penetrated more than 80% of the population in 2017. The average adult daily usage of mobile devices outpaced personal computers for the first time, and the users have conducted more commerce activities on their mobile devices than on their personal computers. As a result, predicted by eMarketer, US mcommerce will be a half of the total ecommerce by 2022. The marketers realize that they can better find their customers on the move, and enable them to better target these customers for their products. This research, through an empirical survey, focuses on the smartphone user behavior. The research results provide some useful insights for marketers in their future marketing endeavors.