Factors Influencing Job Stress Among Malaysian Traffic Police Officers

Abstract

Traffic police officers face many challenges in their line of duty to the protect the country and its citizens. Despite, the significance of traffic police officers to the community and the country, lack of studies specifically on how workload, reward system, and work-life balance affects job stress among traffic police officers are apparent. Job stress is the harmful physical and emotional responses that occur. when the requirements of the job do not match the capabilities, resources, or needs of the worker. Job stress creates tension in the working environment, and this research aims to solve and find out what is the cause for job stress either workload, work-life balance or reward system. The observational was finished by utilizing a poll and questionnaires as a measuring instrument. The questionnaires were composed based on the literature review and have inquiries and things significant to the underlying research issues by using five-point Likert scale type questions. Survey data were gathered from questionnaires distributed to 300 respondents at a Traffic Police Office in Kuala Lumpur, Malaysia. A total of 100 returned questionnaires were used in statistical analysis. The results of multiple regression analysis indicated that the relationship between work-life balance and job stress as the significant factor causing stress among Malaysian traffic police officers while there were no significant relationships between workload, reward system, and job stress. Therefore, the traffic police management need to look into the work-life balance initiatives such as flexi-time work arrangements and leave policies to reduce the stress among its staff.