Enhancing Organizational Efficiency and Accountability: A Comprehensive Analysis of Performance Management in the Malaysian Public Sector

Abstract

In this paper, we impart on performance management in the Malaysian public sector and the fact that performance is a broad topic with varied users in different circumstances makes it difficult to match the design for performance indicators in the public sector. This study uses the qualitative method and goal-setting theory. The theory and concept of goal setting can apply to individual and organizational levels. The goal-setting theory describes that performance, and a set of clear, quantifiable goals are directly related. If managers are aware of their objectives, they are more motivated to work more diligently, which raises performance. To achieve goal setting among the most senior level of management in the public sector, it is essential to answer the crucial question regarding which indicators or criteria are needed. Even though several prior studies attempted to explain factors that influence performance management, to the best of the researcher’s knowledge, there is a lack of studies that have looked at the factors that influence performance management through in-depth interviews with the organization’s management itself such as Chief or Head of Ministries or organization’s department. Hence, this study provides empirical research into the factors that influence performance management in Malaysian public sectors.