A Strategic Approach to Performance Management in Banks: The Balanced Scorecard

Abstract

This paper provides the literature with a theoretical background on implementation of the balanced scorecard on strategic performance management in banking industry. The main aim of this study is to reveal the Balanced Scorecard practices in the literature. Balanced Scorecard is a strategic performance management system that brought a holistic approach to the performance measurement which is the most important activity of an administration's control function. Moreover, this study contributes to the literature with examples from the different regions of the world. Findings show that it is more beneficial to prepare the balanced scorecard for the banks than to report financial performance only in terms of evaluating performance with a holistic approach.